- Contact Kanimambo before returning any items.
- You can return the product within 30 days of delivery.
- The product must be in new condition.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- Want to switch to another product? You can only do that if wrong product was sent. Contact us if you have questions.
Please contact Kanimambo before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Kanimambo and gives information relevant and the reason for complaint.
You can return the product within 15 days of delivery. The product must be in in the condition it was shipped. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Kanimambo suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Kanimambo is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Kanimambo reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org